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Centacare offers free phone counselling


People struggling to cope with the chaos and fear surrounding COVID-19 can now access free phone counselling by appointment from Centacare Catholic Family Services.

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In response to the health emergency, Centacare has increased capacity to provide telephone support for mental health concerns, family stress due to job loss, social isolation and other challenges arising from the coronavirus pandemic.

People do not need a mental health care plan to access the short-term support. Rather, they can phone Centacare direct and book an appointment for a telephone counselling consultation.

Specialist Clinician Elaine Reynolds said it was crucial people did not go it alone at a time when unprecedented social measures were keeping friends and families apart, exacerbating challenges for those already at risk.

“In extreme moments like this, the options for personal control are severely limited, so there are a lot of people feeling lost, powerless and anxious,’’ Elaine said.

“The worries and what-ifs surrounding COVID-19 are enormous, and the ramifications of this can be gut-wrenching for many people.’’

People can phone Centacare between 9am to 5pm, Monday to Friday, to make a daytime or evening appointment. The telephone counselling service is inclusive, non-judgmental and unconditional.

“Centacare wishes to offer a connection to those who seek counselling, strategies, or ways of working through individual, family or relationship issues, without having to leave their home,’’ Deputy Director Pauline Connelly said.

“In isolation with families, what once may have been an irritant can become an aggravator, and what once was a disappointment can lead to confusion and disturbance in one’s thinking.

“Seeking help early at these times, through phone counselling, can offer relief and provide a pathway to a new normal.”

To book an appointment for COVID-19 telephone counselling, please phone Centacare on 8215 6700.



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